Artificial Intelligence and modernization in public administration in El Salvador

Artificial Intelligence (AI) occupies a priority position in the modernization of some State institutions in El Salvador. Undoubtedly, Artificial Intelligence will allow us to receive higher-quality services in less time.

Recently, to modernize public services in areas such as healthcare, education, and administrative procedures with the State, Google opened offices in the city of San Salvador as part of a strategic agreement with the government of Salvadoran President Nayib Bukele.

The use of Artificial Intelligence in various Salvadoran public institutions brings enormous benefits, such as:

  1. Generating new job opportunities for software developers, programmers, and cybersecurity companies, among others.
  2. The IT sector is energized through the implementation of AI, by introducing various working tools in different public institutions.
  3. Fostering research and innovation.
  4. The use of AI allows for significant savings in paper consumption, generating environmental protection actions such as protecting forest ecosystems and reducing pollutant emissions, as well as saving in public expenditure.
  5. We can mention examples of the use of Artificial Intelligence in some public institutions such as:
    • The Intellectual Property Registry in El Salvador, which is a great example internationally.
    • We have specialized professionals in the protection of trademarks, patents, industrial designs, protection of geographical indications and designations of origin, and copyrights.
    • Gradually, we are advancing and offering high-quality services to users by introducing digital tools for notifying resolutions in each of the services they offer.
    • There are also digital certificates of Registration of Distinctive Signs.
  6. The requested information is sent in less time to each registered email address for each user.
  7. Digital signature for staff of professionals in different public institutions.
  8. Phonetic brand search services can be requested electronically, and the same information is received in much shorter periods 24 hours a day.
  9. Various services can be paid for using credit and debit cards.
  10. According to a recent report presented by Mr. Camilo Trigueros, Executive Director of the National Registry Center of El Salvador, the use of Artificial Intelligence led to a 5.4% increase in the services provided by the institution in 2023, compared to 2022. This is accounted for as follows: 1,250,000 services requested, of which, 12,500 correspond to trademark requests.
  11. Additionally, AI has allowed the National Registry Center, through the Property, Land, and Mortgages Registry, to have digital and modern images of all properties nationwide in El Salvador, clear and precise images that allow us to have complete information regarding the surface area of all properties registered within Salvadoran territory.
  12. In the field of Health, some public hospitals have begun their modernization process in the file system, through which all patient information is consolidated, and digital records are available that allow for comprehensive patient history.

We can conclude that the use of AI and technological research will be key in the process of development and promotion of innovation in El Salvador, allowing creators to offer practical solutions for the benefit of the population, and thus transforming the quality of life in El Salvador.